As a customer, you can rest assured that there is always a member of our in-house team available when you need assistance. All support is based in Cranleigh; we do not use third-party agencies or remote call centres.
Support is provided in accordance with the terms of our standard Support Agreement and encompasses:
Telephone and email queries where you'll deal with an experienced member of our team
Screen-to-screen access to provide support directly onto your machine
Tutorials and real-time demonstrations over the internet
Reviews of your work to check for possible errors
Application updates to meet changes in business practices
Annual regional user meetings
On-site IT installations and implementation reviews