As a customer, you can rest assured that there is always a member of our in-house team available when you need assistance. All support is based in Cranleigh; we do not use third-party agencies or remote call centres.

Support is provided in accordance with the terms of our standard Support Agreement and encompasses:

 

Phone & Internet

Telephone and email queries where you'll deal with an experienced member of our team

Screen-to-screen access to provide support directly onto your machine

Tutorials and real-time demonstrations over the internet

Reviews of your work to check for possible errors

Application updates to meet changes in business practices

 

Face to face

Annual regional user meetings

On-site IT installations and implementation reviews

 

Manuals and Help notes

SDS ProVal Private Finance Manual v9.12

SDS ProVal General Needs Rented Manual v5.24

SDS ProVal Private Low Cost Home Ownership (LCHO) Manual v7.24

SDS ProVal Supported Housing Manual v6.21

SDS ProVal Consolidation Manual v8.19

On-screen Help notes provided with the applications

Novemeber 2011 System Update - Compatibility with Excel 2010/2011

Community