As a customer, you can rest assured that our in-house support team are here to provide assistance whether technical or functional and, of course, those little things you know you should know but just can’t remember!
All support is based in Cranleigh; we do not use third-party agencies or remote call centres.
Support is provided in accordance with the terms of our standard Support Agreement and encompasses.
Support opening hours:
Monday – Friday
9am – 5pm
Phone & Internet
Telephone and email queries with an experienced member of our team.
Screen-to-screen access to provide support directly onto your machine.
Tutorials and demonstrations over the internet.
Application updates to meet changes in business practices.
Face to face
Annual regional user meetings.
On-site reviews, both commercial and implementation.
All SDS applications include on-screen help notes.