We’ve built a team from a powerful combination of respected housing professionals and industry experts to help deliver your housing projects.

SDS Training


SDS carry out many types of training, ranging from seminars to workshops to in-depth administrator courses.

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If one of our courses or consultancy workshops doesn’t cover your requirements then we can tailor the sessions to meet your needs.

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Open sessions

This bundle is designed to help get your new starters up and running with ProVal or Sequel or a refresher for those already using the system.

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''I can't think of anything that would improve the course. The content of training was appropriate for my requirements. The quality of training by Kat was at a very high level and her style of delivery kept things interesting and held my attention. I will be able to produce an appraisal with a better understanding of the background workings. I will be able to forecast development income and expenditure with a greater level of accuracy. I feel confident enough to be able to question / challenge the information input into the system by colleagues.''


Development Team

Thirteen Group

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ProVal Training Courses

Admin / User eLearning

4 x 2 hour eLearning sessions with post session tasks and a followup covering setting up the systems.


4 x 2 hour module with the content chosen by you – SDS will provide a list of standard topics or we can discuss individual requirements.

Workshop Online

4 sessions spread over a 2 days guiding your team in inputting your appraisals.

Sequel Training Courses

Admin eLearning

4 x 2 hour or 6 x 2 hour eLearning sessions with post session tasks and followup.

User eLearning

4 x 2 hour or 6 x 2 hour eLearning sessions with post session tasks and followup.



4 x 2 hour module with the content chosen by you – SDS will provide a list of standard topics or we can discuss individual requirements.


Report Writing Course Online

Reporting is a key part of Sequel and therefore the ability to tailor reports to meet the organisation’s exact requirements is essential.
Either SDS can write these reports for a fee or we can train some members of your team in the basics so that they are able to write many reports for themselves.
Please note – due to the complexity of some reports there may be times when you will still wish to engage SDS to write these reports.

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HomeMatch Training Courses

Step 1 – optional 1 day – Discussion and documentation of the sales process. This is only required where there is not a clearly documented process in place.

Step 2 – Collaboration between SDS and Client to communicate the sales process and appropriate milestones, typically via phone calls/screenshare

Step 3 – 1 day eLearning Admin training covering system setup / administration, reporting, document setup, and data syncing processes

Step 4 – 1 day eLearning end user training covering the key functions and processes for the sales team

Landval Training Courses

2 hour online training session with an assignment to be completed independently.

1 hour session reviewing the assignment and addressing any knowledge gaps.

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Meet The Team

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Katherine Chapman
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As the Training Manager for SDS I am responsible for developing and administering the training programs and managing the Training team as well as delivering training to clients. I have been with SDS for over 4 years, starting off as a trainer for ProVal and Sequel.  I have over a decade of successful training experience within IT Software and previously trained soft skills for the Welfare to Work industry.

I am a member of the Learning and Performance Institute and Chartered Institute of Personnel Development. I hold qualifications in Training and L&D including LPI Certificate in Designing Online Learning, TAP Advanced Training Techniques and CIPD Certificate in Personnel Practice and I am currently studying for the CIPD Level 5 Diploma in L&D. 

I enjoy working for SDS and meeting all our customers, new and old. I love seeing the light bulb moment when all becomes clear for users of the software during the training sessions

John Stevens
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John trained as an architect and has worked in development for over 30 years with housing associations, local authorities, community groups and developers across a wide range of schemes and tenures.

Mixing technical knowledge with financial evaluation John has consistently delivered innovative solutions in the affordable housing sector, including energy efficient homes and modern methods of construction. Projects have included managing multiple large-scheme sites, value-engineering of homes for flexible tenure use and re-evaluating Supported Housing schemes for redevelopment.

Paul Kristensen
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During my commercial computer  career since 1988 I worked for a number of years for a  company in the Financial sector heading their IT Team.

David Shelton invited me to join SDS in 2006. I am currently the Technical Manager here at SDS, having previously managed the support and training teams. I work closely with all our customers either in the  training or consultancy role.

I am a TAP qualified trainer and a member of Learning & Performance Institute (LPI).


Sheila McCluskey-Carroll

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Having worked with SDS in the Affordable Housing industry for 7 years focusing on our Client Relationships, I recently made the move to the Training Team to work as a  Learning & Development Practitioner.  I have always had a love of all things people and property related and prior to SDS I worked with the well known property firms including Knight Frank and Chancellors.   


When I lived in South Africa I freelanced  for 10 years as a Customer Service and Induction Trainer for Capitec Banks Call Centre.   The focus here was on training their teams to deliver World Class customer service.  


I am a TAP Qualified Trainer , Certified  Insights facilitator,  Counsellor in Mental Health and Well Being, qualified ChildLine Counsellor and a Member of the Learning and Performance Institute .  My passion is training and developing long term relationships with our clients.

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Rebecca Roberts

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I am a Learning & Development Trainer with over 20 years experience. From aviation training, vocational assessing including training for apprenticeships, to customer service and systems training for FCA regulated financial companies including Deloitte. I have delivered comprehensive operational training programmes and coaching solutions including systems, e-learning, technical skills and intervention training. These have all been centred around improving customer service within the organisation.